Terms & Conditions

Welcome to the William Yeoward Crystal website terms and conditions. These terms and conditions apply to the use of this website and by accessing and using this website to place an order you agree to be bound by the following terms and conditions.

Order acceptance and the completion of the contract between you and ourselves will take place on the despatch of the products ordered by you, unless we have your written instructions from you not to proceed or we cannot accept the order. Non acceptance of an order may be a result of one of the following:

  1. The product you ordered being unavailable from stock
  2. Our inability to obtain authorisation for your payment
  3. Not meeting the eligibility to order criteria set out in these terms and conditions

If there are any problems with your order you will be contacted by our Customer Services representative by email or telephone.

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Orders can be accepted online or by telephone.

Orders that are placed online will be acknowledged by email. This does not guarantee however that we can satisfy your order and we will contact you promptly if your order cannot be delivered within our normal delivery time or if there is a price change, and a refund made if instructed by you. We will never vary your order without your consent.

 

PAYMENT

You can pay using Mastercard, Visa, American Express, Debit Cards and Paypal.

All prices shown on our website are in US Dollars but exclude any shipping charges. We take great care that the prices quoted are accurate but reserve the right to amend any prices if required and we will contact you should this occur to seek your instructions.

Each product is sold subject to its product description. All reasonable care is taken to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered on the website. By using the site you confirm that the credit or debit card that is being used is yours. All credit and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to us, we will not be liable for any delay or non- delivery.

 

SECURITY POLICY

The security of your payment is taken very seriously, and your order is placed on a secure server using SSL (Secure Socket Layer) technology, which is the internet standard used to transfer information in a secure environment. It encrypts your personal information, including credit card number, name and address, so that it cannot be read over the internet.

 

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and to edit any materials or content without notice. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold, or by removing or editing any products or content on the website, or by refusing to process a transaction or suspending any transaction after processing has begun.

 

DELIVERY

We will try to despatch all orders within three to five days of receipt, providing items are available. Please allow for up to 21 days at busy times, such as the run up to Christmas.

While we make every effort to deliver your order promptly we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier Company actions which are beyond our control. We cannot deliver to PO Box numbers.

 

SHIPPING FEES

Ground Ship - All US orders under the value of $150.00 will incur a delivery charge of $25.00. Orders over the value of $150.00 will incur a delivery charge of $40.00.

Ground Ship Orders usually arrive within 3-6 business days of shipping.

2 Day Shipping - $60.00

Overnight and International – please contact our office at 1-800-818-8484 or office@williamyeowardcrystal.com for a quotation. (overnight shipping only available on orders placed before 11am (New York time zone).

If you do not receive your order within a reasonable time, please contact us at office@williamyeowardcrystal.com and we will investigate and advise you of the expected delivery time.

Please do not take delivery of any packages or cartons that are damaged or open and ask the Carrier to return the parcel or parcels to us. We will then contact you to ask if you wish for a re-delivery or refund.

No invoice details are included within our packages unless requested. To request an invoice please contact us.

 

GIFT WRAPPING

Your purchase can be gift wrapped free of charge if requested in our check out procedure. In this case we will wrap your gift in our signature solid colour wrap with grosgrain ribbon when the wrap option is requested. We will contact you regarding additional wrap fees for larger orders or if your purchase cannot be gift wrapped. Your personal message will be handwritten on a gift card which will be placed in the gift box.

DAMAGED GOODS

We will always take great care to make sure that you receive your order in perfect condition. However, if your goods are found to be damaged or faulty on receipt please email us at office@williamyeowardcrystal.co.uk or telephone 1-800-818-8484 within 14 days of delivery to you advising us of the problem. We will then issue a returns authorisation code and instructions on how to return the goods to us.  We will arrange for a Carrier to collect the goods, which should be wrapped in their original packaging, and ask that you obtain from the Carrier a receipt confirming they have collected the goods for return to us. On receiving your goods back we will check for the reported damage or fault and will refund you or replace the goods as requested. We will not be liable for the return Carrier costs if the goods are found to be in perfect condition and this cost will be deducted from the refund. We cannot accept any claims for damage caused by you the customer.

 

RETURNS

We hope you will be delighted with your purchase from William Yeoward Crystal. If you however wish to return any items from your purchase we are happy to provide a refund or exchange providing the goods are unused and in their original packaging, in a fully resalable condition. To receive a refund, you must return the goods to us within 14 days of delivery to you.

For your security and peace of mind when returning items to us, we h2ly advise using a professional packing service and insuring your shipment as we cannot be responsible for items damaged or lost in transit. The cost of return freight and insurance is your responsibility.

In order to arrange a refund, return or exchange you must obtain a returns authorisation code. To obtain your returns authorisation code please email: office@williamyeowardcrystal.com.

You will receive a reply with an authorisation code that you will need to quote on all correspondence and instructions on how to proceed with the product return. Please note that the original delivery charges will not be refunded. Your payment will be refunded by William Yeoward Crystal as soon as possible by the original payment method. In addition to our returns policy you have the legal right to cancel your order within seven days from the date of the receipt of the goods if you send us a notice of cancellation in writing and return the goods in their original, unopened and unused condition. Where the goods are delivered to a third party you may also exercise this right if you are able to return the goods in their original, unopened and unused condition. Your statutory rights are not affected.

 

GENERAL

We reserve the right to amend any part of our website and to withdraw products if required.

All copyright, trademarks and all other intellectual property rights in all materials on this website are made available to you as part of your use of this site and remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You may only use material from this site for the purpose of ordering goods from us. You acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to copy, reproduce, transmit, publish, distribute, commercially exploit or create derivative works of such material and content without our written permission.

 

PRIVACY POLICY

William Yeoward Crystal respects your privacy and will only use the personal information that you supply us when using our website. We will fully comply with all applicable US Data Protection and consumer legislation from time to time in place.

When you place an order we collect your name, email address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. This enables us to process your orders efficiently and to improve the products and service we offer.

We may use the information you provide:

  1. To process your orders
  2. For assessment and analysis to enable us to review, develop and improve the services we offer and to enable us to provide you and other customers with relevant information through our marketing programme
  3. For the prevention and detection of fraud
  4. To improve website content
  5. To administer this website

If you request to subscribe to our mailing list we may use your information to inform you of any new products or special offers that we think may be of interest to you, or about changes to our website. We will never sell, trade or rent your personal information to other companies nor will we share any of the information we collect about you to third parties except as necessary to complete your order.

We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

 

COOKIE POLICY

Cookies are used to keep track of your current shopping session and to remember you when you return to the site. You will need to have cookies enabled to place an order. Most web browsers have cookies enabled. Our cookies don’t store sensitive information such as your name, address and payment details. Please note that cookies cannot harm your computer and we only use encrypted information gathered to help improve your experience of the site.